Privacy Policy ILHADASFLORES.TOURS
ILHADASFLORES.TOURS IS COMMITTED TO PROTECTING THE PRIVACY AND PERSONAL DATA OF ITS CUSTOMERS AND WEBSITE USERS, THEREFORE, IT HAS PREPARED AND ADOPTED THIS POLICY AND THE PRACTICES DESCRIBED HEREIN. THIS PRIVACY POLICY EXPLAINS HOW YOUR PERSONAL DATA IS COLLECTED AND PROCESSED, THEREFORE WE ADVISE YOU TO READ IT TO KNOW THE CONDITIONS YOUR PERSONAL DATA IS COLLECTED AND USED.
1. WHAT IS THIS POLICY ABOUT?
1.1. This Privacy Policy explains how we collect and process the personal data that is necessary for the provision of services that are available through the WEBSITE.
1.2. Examples of these services are: automatic online reservation of accommodation services, vehicle rental and tourist entertainment activities, sale of complete tourist packages.
1.3. The aim is for said services to be provided in an expeditious and trouble-free manner, describing the practices adopted for this purpose.
2. WHAT ARE PERSONAL DATA?
2.1. Personal data is all information relating to a person that identifies that same person, or makes it identifiable, regardless of the nature and support of the information and including the sound and image of the person.
2.2. Examples of personal data we collect: name, telephone, e-mail.
2.3. Identifiable means a person who can be identified, directly or indirectly, namely by reference to an identification number or other specific elements of their physical, physiological, psychological, economic, cultural or social identity.
3. HOW WILL WE USE YOUR PERSONAL DATA?
3.1. ILHADASFLORES.TOURS will use the personal data you provide us for the following purposes:
(a) For user registration;
(b) For your access to the user area;
(c) For the provision of services, products and goods you want to acquire (travel reservations, hotel, plane…)
(d) To review and respond to your messages, customer service and information requests;
(e) To review and follow up on your application process to work with ILHADASFLORES.TOURS;
(f) To be able to send you newsletters at your request;
(g) For the operations and management of the WEBSITE;
(h) To keep a record of your contact details;
(i) To keep a record of your purchase and/or booking details;
(j) For business purposes such as data analysis, audits;
(k) For fraud prevention;
(l) For the adaptation, improvement and modification of the services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns;
(m) For the expansion of commercial activities dILHADASFLORES.TOURS.
3.2. These personal data processing operations are an essential tool for your satisfaction and for the dILHADASFLORES.TOURS activity and are carried out in accordance with the applicable legislation and in accordance with the best practices.
3.3. Your personal data will not be reused for other purposes that are previously identified or that have no relation to those purposes for which they were initially collected.
4. WHAT ARE THE GROUNDS FOR TREATMENT OF THE PERSONAL DATA WE COLLECT?
4.1. The personal data that ILHADASFLORES.TOURS treats has specific grounds depending on the purposes for which they are intended.
4.2. In the following table, you can see the fundamentals according to the purposes identified above:
GOAL
BACKGROUND
For user registration;
Pre-contractual steps at the request of the data subject;
For your access to the user area;
Pre-contractual steps at the request of the data subject;
For the provision of services, products and goods you want to purchase (travel reservations, hotel, plane...)
Contractual obligation;
To review and respond to your messages, customer support and inquiries;
Consent for that specific purpose;
To keep a record of your purchase and/or booking details;
Consent for that specific purpose;
To be able to send newsletters or other publications that you have requested and/or that may be of interest to you;
Consent for that specific purpose;
For the operations and management of the WEBSITE;
Consent for that specific purpose;
Legitimate interests pursued by ILHADASFLORES.TOURS;
To keep a record of your contact details;
Consent for that specific purpose;
For business purposes such as data analysis, audits;
Consent for that specific purpose;
Legitimate interests pursued by ILHADASFLORES.TOURS (cookies);
For fraud prevention;
Legitimate interests pursued by ILHADASFLORES.TOURS;
For the adaptation, improvement and modification of the services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns;
Consent for that specific purpose;
Legitimate interests pursued by ILHADASFLORES.TOURS (cookies);
For the expansion of commercial activities dILHADASFLORES.TOURS.
Legitimate interests pursued by ILHADASFLORES.TOURS;
5. WHAT PERSONAL DATA DO WE COLLECT?
5.1. The personal data that ILHADASFLORES.TOURS collects and processes are only those that are necessary and suitable for the purposes indicated above.
5.2. ILHADASFLORES.TOURS will collect and process the following personal data:
GOAL
DATA
For user registration;
Name, Surname, E-mail;
For your access to the user area;
Email;
For the provision of services, products and goods you want to purchase (travel reservations, hotel, plane...)
Name, Surname, E-mail, Phone,
Address, Postal Code, NIF, Gender, Date of birth; Credit card number, Holder name, Security code;
To review and respond to your messages, customer support and inquiries;
Email, Name;
To keep a record of your purchase and/or booking details;
Name, Surname, E-mail, Phone,
Address, Postal Code, NIF, Gender, Date of birth; Credit card number, Holder name, Security code;
To be able to send newsletters or other publications that you have requested and/or that may be of interest to you;
Name, Email;
For the operations and management of the WEBSITE;
Name, Email;
To keep a record of your contact details;
Name, Surname, E-mail, Telephone, Address, Postal Code, NIF, Gender, Date of birth;
For business purposes such as data analysis, audits;
Name, Email
For fraud prevention;
Name, Email
For the adaptation, improvement and modification of the services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns;
Name, Email
For the expansion of commercial activities dILHADASFLORES.TOURS.
Name, Email
6. HOW DO WE COLLECT YOUR PERSONAL DATA?
6.1. We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication it makes with your equipment and email messages you send us.
6.2. Your personal data is collected through your equipment as follows:
(a) Registration and user data;
(b) Purchasing data;
(c) Through your subscription to the newsletter;
(d) Through your browser;
(e) Through cookies;
(f) Through pixel tags and other similar technologies;
(g) IP address;
(h) Through your User data.
6.3. ILHADASFLORES.TOURS is committed to treating your data in accordance with the law and in a legitimate manner.
6.4. ILHADASFLORES.TOURS will not sell, rent or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Point 11 to understand how).
6.5. DILHADASFLORES.TOURS services are not aimed at minors, and personal data of minors is not intentionally processed.
7. WHAT ARE COOKIES?
7.1. Cookies are small files of information that help to identify your browser and that can store information, for example, User settings and preferences.
7.2. ILHADASFLORES.TOURS will store cookies on your computer to customize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality assurance, and to monitor system security.
7.3. With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the User's acceptance and consent, and this consent may be withdrawn at any time through specific browser tools.
7.4. To find out more about the cookies we use, consult our Cookies Policy.
8. WHAT ARE PIXEL TAGS AND OTHER SIMILAR TECHNOLOGIES?
8.1. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, for example, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics on usage of the Services and response rates.
8.2. To find out more about pixel tags and other similar technologies we use, please consult our Cookie Policy.
9. HOW DO WE PROTECT YOUR PERSONAL DATA?
9.1. Your personal information is kept secure through the adoption of various security measures, of a technical nature (data is maintained on secure servers at Rackspace US, Inc. (hereinafter, “Rackspace”), headquartered at 1 Fanatical Place City of Windcrest San Antonio, TX 78218, United States of America, which offers us all security guarantees) and organizational (only employees and the processes that must access them have access to the data in accordance with rules created for the purpose) which allow data to be protected against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.
9.2. To protect your personal data, we only use data center providers that offer us adequate and documented security measures, namely, guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.
9.3. Likewise, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, is a security protocol that protects telecommunications via the Internet) and your password is stored using a one-way hash , that is, it cannot be retrieved (or disclosed) by anyone, including ILHADASFLORES.TOURS, and can only be reset.
9.4. Although we take the care and precautions we deem appropriate to protect the personal data you provide and collect, you must be aware that no security system is impenetrable.
9.5. Therefore, you must take certain precautions, such as, for example, you must keep your password secret and not disclose it to anyone else; If you believe that your password has been misused, you must notify us immediately; you must also take care to start and end the session every time you close the browser.
10. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
10.1. Your personal data will be kept for the time necessary for the purposes for which they are intended, as listed in this Privacy Policy. Like this:
GOAL
TIME
For user registration;
Until the customer requests to forget
For your access to the user area;
Until the customer requests to forget
For the provision of services, products and goods you want to purchase (travel reservations, hotel, plane...)
Until the customer requests to forget
To review and respond to your messages, customer support and inquiries;
Until the customer requests to forget
To analyze and follow up on your application process to work with ILHADASFLORES.TOURS;
1 year
To be able to send newsletters or other publications that you have requested and/or that may be of interest to you;
Until the customer requests to forget
For the operations and management of the WEBSITE;
30 days
To keep a record of your contact details;
Until the customer requests to forget
For business purposes such as data analysis, audits;
Until the customer requests to forget
For fraud prevention;
18 months
For the adaptation, improvement and modification of the services, namely, by identifying usage trends, or, to determine the effectiveness of promotional campaigns;
18 months
For the expansion of commercial activities dILHADASFLORES.TOURS.
Until the customer requests to forget
Credit Card Information
30 days after finalizing the reservation
10.2. If a specific or mandatory period is required by law, the data retention period will be that. In all other cases, personal data will be kept for the maximum period indicated above, periods that ILHADASFLORES.TOURS understands as sufficient to fulfill the purposes.
10.3. After the retention period, all personal data collected will be deleted.
11. HOW YOU CAN EXERCISE YOUR RIGHTS:
11.1. Before we explain how you can exercise your rights, you should know what they are. Thus, the legislation grants you the right to request us, as responsible for the treatment, (a) access to personal data concerning you, as well as its (b) rectification or (c) erasure, and ( d) limitation of processing concerning you, or the right to (e) object to processing, as well as the right to (f) data portability. You also have the right to lodge a complaint with a supervisory authority (National Data Protection Commission – www.cnpd.pt)
11.2. What each of these rights means:
(a) Access: right to obtain confirmation that the personal data concerning you are or are not being processed and, if that is the case, the right to access your personal data;
(b) Rectification: the right to obtain the rectification of inaccurate personal data concerning you and to have your incomplete personal data completed;
(c) Erasure: the right to obtain the erasure of your personal data when one of the reasons listed in the legislation applies;
(d) Limitation of treatment: the right to obtain a limitation of treatment if one of the situations listed in the legislation applies;
(e) Opposition: the right to object at any time to the processing of personal data concerning you;
(f) Portability: the right to receive personal data concerning you in a structured, commonly used and machine-readable format.
11.3. You also have the right to lodge a complaint with a supervisory authority (National Data Protection Commission at www.cnpd.pt)
11.4. For the purpose of exercising the rights indicated above, you should contact ILHADASFLORES.TOURS via email: privacy@ilhadasflores.tours
11.5. If you ask us to delete some of your personal data or all of it, some of the requested services may not be provided, and ILHADASFLORES.TOURS will keep the personal data necessary for the fulfillment of its legal obligations.
12. WHEN DO WE COMMUNICATE DATA TO THIRD PARTIES?
12.1. ILHADASFLORES.TOURS may use third parties to provide certain services, in terms of maintenance, technical support, marketing, invoicing or payment management, and these may have access to some of the personal data, namely, the data necessary for contractual purposes.
12.2. ILHADASFLORES.TOURS ensures that the entities that have access to the data are credible and offer high protection guarantees, never being transmitted data beyond what is necessary to provide the contracted service, however ILHADASFLORES.TOURS remains responsible for the personal data made available.
12.3. For example, for data center management purposes, ILHADASFLORES.TOURS uses Rackspace services.
12.4. ILHADASFLORES.TOURS may also communicate your data to companies in its business group with whom ILHADASFLORES.TOURS has commercial partnerships for the creation and offer of benefits, or even other partners outside its business group. However, we will only do this sharing with prior authorization from you.
12.5. ILHADASFLORES.TOURS may also transmit data to third parties within the scope of investigations, inquiries and judicial and/or administrative proceedings or of a similar nature, provided that this is duly ordered by court order in this regard.
13. THIRD PARTY WEBSITES.
13.1. The WEBSITE may contain links to other websites which may collect and process your personal data, and this treatment is the sole responsibility of the owners of these websites, with ILHADASFLORES.TOURS not having any responsibility for their policies and/or practices.
13.2. An example of these third parties is Facebook or Google (youtube) through the buttons that are present on the WEBSITE.
14. DATA TRANSFERS OUTSIDE THE EUROPEAN UNION.
14.1. If data transfers to third countries that do not belong to the European Union may occur, ILHADASFLORES.TOURS will comply with the law, namely with regard to the adequacy of the destination country with regard to the protection of personal data and the requirements that are applicable to these transfers, personal data not being transferred to jurisdictions that do not offer guarantees of security and protection.
15. MINORS.
15.1. The WEBSITE is not aimed at children under 16 years of age, so we request that these minors do not provide us with personal data through the WEBSITE, application, social networks and social media or emails.
16. SENSITIVE PERSONAL DATA.
16.1. ILHADASFLORES.TOURS appreciates that you do not send us or make us aware of any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic information, biometric information, relative data health or data relating to a natural person's sex life or sexual orientation.
16.2. These personal data will be immediately erased.
17. CHANGES TO THE PRIVACY POLICY.
17.1. ILHADASFLORES.TOURS reserves the right to readjust or change this Privacy Policy at any time, and these changes will be published.
18. OUR CONTACT DETAILS.
18.1. If you have any questions or concerns regarding this Privacy Policy, please contact us in writing at privacy@ilhadasflores.tours
